Privacy Policy for Cloud2Voice

Effective Date: May 16, 2026

This Privacy Policy explains how Cloud2Voice (“Cloud2Voice,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal information when you use our websites, software, mobile apps, APIs, communications systems, and related services (“Services”). This policy is designed to support transparency and align with major platform expectations including Google Play and Apple App Store review requirements.

Information We Collect

• Personal Information: name, email address, phone number, business details, billing details, and account credentials.
• Usage Data: device type, IP address, operating system, browser type, app interactions, crash logs, diagnostics, and feature usage.
• Permissions-Based Data: microphone, camera, storage, notifications, contacts, or location only when required for a specific feature and only after user permission.
• Communications Data: customer support inquiries, uploaded content, call recordings, voice inputs, or messages where applicable.
• Transactional Data: purchases, subscriptions, invoices, and payment confirmations.

How We Use Information

• Provide, operate, secure, and improve Services.
• Deliver software functionality including AI, SaaS, telecom, HR, attendance, or business tools.
• Authenticate users and prevent fraud.
• Process transactions and subscriptions.
• Provide customer support.
• Send service notifications, updates, and legally permitted marketing.
• Meet legal, security, and regulatory obligations.

App Permissions and Sensitive Access

• We request only permissions necessary for declared app features.
• Microphone access is used only for voice, call, speech, or communication features.
• Background processes, notifications, accessibility, or device admin permissions are disclosed clearly before activation.
• We do not sell sensitive personal information.

Legal Bases for Processing

• Consent
• Contractual necessity.
• Legitimate business interests.
• Legal compliance.

Sharing of Information

• We may share data with cloud hosting providers, analytics providers, payment processors, telecom infrastructure providers, customer support systems, and legal authorities when required.
• We do not sell personal information to third-party advertisers.
• We may share data during mergers, acquisitions, or restructuring subject to applicable safeguards.

Data Retention

• We retain information only as long as reasonably necessary for service delivery, security, legal obligations, dispute resolution, or contractual enforcement.

Security

• We use administrative, technical, and organizational safeguards such as encryption, access controls, monitoring, and secure infrastructure.
• No system can guarantee absolute security.

International Transfers

• Your data may be processed in countries where we or our vendors operate, subject to lawful safeguards.

Your Rights

• Depending on your jurisdiction, you may access, correct, delete, export, object to, or restrict certain processing of your personal data.
• You may withdraw consent where applicable.
• You may request account deletion by contacting support.

Children’s Privacy

• Our Services are not directed to children under 13 (or higher local minimum age where required). We do not knowingly collect children’s personal data without lawful authorization.

Third-Party SDKs and Services

• Our apps may use analytics, crash reporting, authentication, payment, or cloud SDKs.
• Third-party providers are subject to their own privacy terms.

Cookies and Tracking

• We may use cookies, session tokens, and similar technologies for authentication, analytics, preferences, and security.
• You may manage cookie preferences where available.

User Content

• You retain rights to content you upload, subject to operational licenses needed to provide the Services.
• You are responsible for ensuring lawful rights to submitted content.

Compliance With Google Play and Apple Policies

• We provide clear disclosure for data collection and permission usage.
• We use collected data only for disclosed purposes.
• We support user access, deletion, and privacy rights requests.
• We do not engage in deceptive data practices.

Changes to This Policy

• We may update this Privacy Policy periodically.
• Material changes may be communicated through the app, website, or other reasonable channels.

Contact Us

• Email: help@cloud2voice.com
• Offices: 447 Broadway, 2nd Floor, Suite 187, New York, NY 10013, USA; UNIT 1104, Arch Square, X2, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091, India

For app-specific disclosures, data safety labels, and permission declarations, Cloud2Voice should ensure implementation details exactly match live app behavior in Google Play Console and Apple App Store Connect.