General Terms of Use for Cloud2Voice

Effective Date: May 16, 2026

Cloud2Voice websites, mobile applications, software products, SaaS platforms, AI systems, communication tools, APIs, and related services (collectively, the “Services”). By accessing, browsing, registering for, purchasing, or using any of our Services, you agree to be legally bound by these Terms. If you do not agree, do not use the Services.

Company Information

• Cloud2Voice operates globally through its offices located at 447 Broadway, 2nd Floor, Suite 187, New York, NY 10013, USA and UNIT 1104, Arch Square, X2, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091, India.
• For legal, privacy, or compliance concerns, contact: help@cloud2voice.com.

Eligibility

• You must be at least 18 years old or the age of legal majority in your jurisdiction.
• You represent that all information you provide is accurate and complete.
• You may use the Services only in compliance with applicable laws and regulations.

Services Scope

• Cloud2Voice provides software development, SaaS engineering, AI systems, mobile applications, telecom/VoIP systems, consulting, cloud infrastructure, cybersecurity, and related digital products.
• We may update, improve, suspend, or discontinue portions of the Services at any time.

User Accounts

• You are responsible for maintaining account confidentiality.
• You are responsible for all activities under your account.
• Notify us immediately of unauthorized use or security breaches.

Payments, Billing, and Subscription

• Paid services may be one-time, milestone-based, recurring subscription, or enterprise contract based.
• Fees are due as stated at purchase or contract execution.
• Late payments may result in suspension or termination.
• Unless required by law, fees are non-refundable except where expressly stated.

Intellectual Property

• All software, branding, code, content, designs, trademarks, and proprietary systems remain Cloud2Voice property unless otherwise agreed in writing.
• Clients retain ownership only over deliverables explicitly transferred under signed agreements.
• You may not reverse engineer, copy, resell, sublicense, or exploit our Services without authorization.

Acceptable Use

• Do not use the Services for unlawful, fraudulent, abusive, harmful, infringing, or malicious purposes.
• Prohibited uses include spam, malware, unauthorized surveillance, telecom abuse, harassment, or platform misuse.
• We may suspend accounts for violations.

AI and Automation Disclaimer

• AI outputs may contain inaccuracies and require human review.
• Cloud2Voice does not guarantee that AI-generated insights, predictions, or automations are error-free or suitable for high-risk decisions without independent verification.

Third-Party Services

• Our Services may integrate with third-party providers such as cloud platforms, payment processors, analytics tools, telecom carriers, or app marketplaces.
• We are not responsible for third-party systems, policies, outages, or content.

Confidentiality

• We implement reasonable safeguards for confidential information.
• Both parties agree to protect non-public business, technical, and commercial information unless disclosure is legally required.

Data Protection

• Your use is also governed by our Privacy Policy.
• You are responsible for obtaining lawful rights to upload or process customer/user data through our Services.

Availability and Support

• Service uptime targets may vary by plan or contract.
• Maintenance, upgrades, or unforeseen issues may temporarily affect availability.

Limitation of Liability

• To the maximum extent permitted by law, Cloud2Voice shall not be liable for indirect, incidental, special, consequential, or punitive damages.
• Maintenance, upgrades, or unforeseen issues may temporarily affect availability.
• Our aggregate liability shall not exceed the amount paid by you for the relevant Service during the prior 12 months unless otherwise required by law.

Indemnification

• You agree to indemnify and hold Cloud2Voice harmless from claims arising from your misuse, legal violations, uploaded content, or contractual breaches.

Termination

• We may suspend or terminate access for breaches, fraud, abuse, or legal necessity.
• You may discontinue use at any time, subject to contract/payment obligations.

Governing Law

• These Terms shall be governed by applicable contractual law based on the governing jurisdiction specified in your service agreement or purchase documentation.

Changes to Terms

• We may revise these Terms periodically.
• Continued use after updates constitutes acceptance.

Contact

• Email: help@cloud2voice.com
• Website: cloud2voice.com

This document is provided for operational and platform compliance purposes and should be reviewed by qualified legal counsel for jurisdiction-specific enforceability.